Find one small piece of that Phone Number List struggle that you can help with. And remember, providing empathy and helping someone feel seen totally counts as helping. Exception #1: Connection It’s okay to talk about yourself if you’re building rapport with your readers. For example, I occasionally talk about playing Dance Dance Revolution so that you get a sense of who I am as a whole person, not just as an entrepreneur, not just as a floating, purple-haired head. But I don’t (usually) write blog posts about Dance Dance Revolution because that wouldn’t solve a problem my readers care about. The exception to the exception: Be sure that your connection doesn’t drown out your helpfulness. Mix in moderation. Exception #2: Authority It’s okay to talk about yourself if you’re helping your readers feel safe enough to lean into you. For example, if you share, “I helped a client fix her hacked website today! Now everything is safe and back to normal,” that can help future clients feel safe enough to ask you for help with their websites, as long as it comes from your heart. The exception to the exception: Share your expertise if it actually builds trust with your audience, but check yourself and make sure it’s not out of a desire to merely bolster your ego. Exception #3: Personal stories It’s okay to talk about yourself if you’re sharing a personal story.
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Here’s an example: When I first started blogging, I was on LiveJournal. I talked about myself. “Journal” was in the name of the website, so of course I talked about myself! It was a great way to scrapbook my memories, process my emotions, and keep in touch with friends. But I learned one horrible, horrible habit that took a lot of effort to unlearn when I started blogging as an entrepreneur: I learned to write about myself. When I started writing on my first WordPress blog, I wrote about myself. I assumed everyone would be interested in me, in my thoughts, in my opinions. If tumbleweeds could blow across the internet, you would have seen them blow across that blog in the early days. It was only after I started writing to solve the problems that my readers actually cared about that I became a successful blogger — and a successful entrepreneur. The exception to the exception: The above example is relevant to the problem I’m trying to help you solve: to become a more effective copywriter. If I had told a personal story of that one time the awning of our RV came loose on the interstate, it wouldn’t be relevant and it wouldn’t be helpful.