Index what is employee experience how is the concept of employee experience integrated into cx what does the development of employee experience consist of how to implement an employee experience strategy how to measure the results kpis to measure ex . What is employee experience in the post what is customer experience we define customer experience as “the memory Graphics Design Service that is generated in the consumer's mind as a consequence of their relationship with the brand.” we can then define the concept of employee experience ex as the experience of people in the professional relationship with an organization including all those moments that happen before during and after the professional relationship.
This experience is conditioned by the expectations that employees have of the different moments and interactions with their company and in addition includes not only formal relationships but also informal ones as well as life events that have an impact on the professional relationship. With the organization. These experiences and interactions are diverse they occur every day for many hours a day. And it is the employees who deliver the experience to the customer so the experience they have is essential for them to develop their work in accordance with the experience that the company wants to offer.